Refund policy

Last updated: September 2, 2026

At Celebration Supply Co., we want you to have a positive shopping experience. If you are not satisfied with your purchase, please contact us and we will review your request according to the policy below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be in the same condition as received

• Be unused and unworn

• Have its original tags, where applicable

• Be returned in its original packaging

• Include valid proof of purchase or your order number

Items that show signs of use, damage, alteration, or wear may not qualify for a refund.

How to Request a Return

Before sending anything back, please contact us at:

info@celebrationsupplyco.com

Please provide your order number, the reason for the return, and photos of the product when applicable.

Please do not send a product back without receiving return instructions from us first. Unauthorized returns may not be accepted or may result in a delay in processing your refund.

After your return request has been reviewed and approved, we will provide you with the applicable return instructions and return address.

Return Shipping Costs

For returns requested because you changed your mind, ordered the wrong item, no longer want the product, or otherwise purchased the item by mistake, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless the return is required because of an error on our part or another situation covered by applicable law.

For products that arrive damaged, defective, or incorrect, please contact us before returning the item. If the issue is confirmed to be our responsibility, we will work with you on an appropriate solution, which may include a replacement, refund, or return-shipping assistance.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, or different from the item you ordered, contact us at info@celebrationsupplyco.com within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the packaging and shipping label, if applicable

Please keep the item and its original packaging until your request has been reviewed.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate resolution.

We may request additional information or photographs before approving a damaged or defective-item claim.

Items That Cannot Be Returned

Certain products may not be eligible for return, including:

• Perishable goods

• Personalized or custom-made products

• Products that cannot be resold for hygiene or safety reasons

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Sale or clearance items, where indicated as final sale

If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.

Exchanges

We do not guarantee direct exchanges.

If you would like a different product, color, size, or style, you may request a return for the original item if it qualifies under this policy and place a new order for the desired item.

Refunds

Once an approved return is received, the returned item will be inspected.

If the item meets the requirements of this policy, your refund will be processed to the original payment method.

Refunds are generally processed within 10 business days after the returned item has been received and approved.

Please note that your bank, credit-card provider, or payment processor may require additional time to make the refunded amount available in your account.

If you have not received your approved refund after 15 business days, please contact us at:

info@celebrationsupplyco.com

Refund Deductions

Where permitted by applicable law, refunds may be adjusted to account for:

• Original shipping charges that are non-refundable

• Return shipping costs that are the customer's responsibility

• Missing items or accessories

• Damage caused after delivery

• Excessive use or wear

• Items returned in a condition that does not meet our return requirements

We will notify you if any adjustment is necessary before processing the applicable refund.

Delivery & Returned Packages

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping costs may apply before the order can be reshipped.

If a package is returned and you would prefer a refund instead of reshipment, the applicable refund may exclude shipping costs and other non-refundable charges, where permitted by law.

European Union — 14-Day Cooling-Off Period

If your order is shipped to a location within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law and legally permitted exceptions.

This policy does not limit any mandatory consumer rights provided by applicable laws.

Important Return Instructions

Because return processing requires authorization, please contact us before shipping any product back.

The return address and shipping instructions will be provided after your return request has been reviewed and approved.

Sending a package to an address other than the return address provided by Celebration Supply Co. may result in the package being delayed, lost, or unable to be processed.

Contact Us

For all return, refund, exchange, damaged-item, or order-related questions, please contact:

Celebration Supply Co.
Email: info@celebrationsupplyco.com

We will review your request and provide the appropriate instructions based on your order and the circumstances of the request.